Recurring rides
Dialysis, rehab, therapy, and repeat medical appointments that need a stable transportation rhythm.
For care coordinators
For care coordinators arranging non-emergency medical transportation
Trusted Transit helps facilities, care teams, and families coordinate reliable NEMT across Prince George's County and the greater DMV, including recurring rides, hospital discharge, wheelchair-accessible trips, and medical appointment transportation.
Referral fit
Built for the handoff between care and transportation
Care teams need a transportation partner who can make the next step obvious. Trusted Transit confirms the ride details directly so the passenger, the family, and the referring team know what happens next.
The fastest path is still a phone call. Use email when you need to send trip details in writing or when a family member should be looped in.
Hospital discharge
Non-emergency rides home when a passenger has been cleared to leave and needs a calm handoff.
Wheelchair-accessible trips
Door-to-door support for passengers who use wheelchairs, walkers, or need patient mobility assistance.
Family-coordinated care
Rides booked by adult children, caregivers, case managers, and care teams for a passenger they support.
What to send
Referral details that prevent back-and-forth
- Passenger name and best callback contact
- Pickup address, destination, appointment date, and appointment time
- Wheelchair, walker, ambulatory, or other mobility needs
- Companion rider, aide, family contact, or facility contact details
- One-way, round-trip, recurring schedule, or flexible return-trip needs
- Any discharge timing, entrance instructions, or pickup location notes
How it works
A simple referral flow
Call or email the referral
Share the pickup, destination, timing, mobility needs, and the person who should receive confirmation.
Trusted Transit confirms details
A real person follows up on timing, return-trip needs, companion riders, and special instructions.
The passenger rides with care
The ride is handled with patient assistance, clear communication, and attention to the passenger experience.
Facility FAQ
Common care-team questions
Can facilities refer recurring rides?
Yes. Trusted Transit can discuss recurring rides for needs such as dialysis, rehabilitation, therapy, and repeat medical appointments. Call with the schedule so the details can be confirmed.
Can a care coordinator book for a passenger?
Yes. Care coordinators, discharge planners, caregivers, and family members can start the request. Trusted Transit will confirm the trip details and the best contact for follow-up.
What information should a referral include?
Include pickup and destination addresses, appointment timing, passenger mobility needs, companion or aide details, return-trip needs, and a callback contact.
Is this emergency transportation?
No. Trusted Transit provides non-emergency medical transportation. If a passenger is in medical crisis, call 911.